Delivery Info

UK Standard Deliveries (1st Class mail) - are dispatched via Royal Mail or interlink express for orders over 2kg. These deliveries are usually
delivered within 1-2 working days. Should your order become lost in the post we will refund or resend your order after the 15 working days
allowance. We reserve the right to dispatch your order via an alternative courier should we deem it necessary.

UK Next Day deliveries - will be dispatched via Interlink Express A next day delivery service is a next working day delivery and therefore
your order will not be delivered on Saturdays, Sundays or bank holidays. Orders must be placed and payment cleared by 2.00pm Monday to
Friday to ensure same day dispatch. Orders after 2.00pm will be dispatched the following working day.


Free Delivery over £60

We are very pleased to offer Free UK Standard Delivery on all orders over £60. Due to the value of your order, this will usualy be shiped via
courier although this is not guaranteed.

Any returns initiated from an order which qualified for Free delivery but would not have, had the returned items not been ordered, will be
subject to a delivery charge deduction from the returned items refund.



Your Delivery cost will be calculated automatically during checkout according to the weight table below.


UK Mainland, Northern Ireland and Scottish and Channel Islands

Region 0-1kg 1-2kg 2-4kg 4-10kg 10-15kg 15-20kg 20kg +
Mainland UK Standard (Royal Mail 24hr Service) £1.95 £2.95 £5.95 £5.95 £5.95 £10.50 £13.99

Mainland UK Express Next Day (Interlink 24hr

Predict Service)

£7.00 £7.00 £8.10 £8.10 £8.10 £12.10 £24.99



EU Zone Country 0-1kg 1-2kg 2-30kg 30kg +

Zone A


Belgium, France, Germany, Luxembourg, Netherlands, Ireland £7.95 £9.95 £14.40 £18.80

Zone B


Austria, Denmark, Liechtenstein, Switzerland £7.95 £9.95 £16.80 £33.60

Zone C


 Czech Republic, Italy, Slovakia, Spain £7.95 £9.95 £19.20 £38.40

Zone D


 Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden £7.95 £9.95 £27.60 £55.20

Zone E


 Bosnia-Herzegovina, Bulgaria, Croatia, Greece (inc Islands), Iceland, Latvia, Lithuania, Norway, Romania £7.95 £9.95 £36.00 £72.00


Rest Of World

Rest of word/Countries 0-1kg 1-2kg 2kg +
Australia, Canada, New Zealand and United States £13.44 £24.00 Quotation on Request


All our European deliveries above 2kg are sent via courier and will therefore be fully trackable. Any order below 2kg will be sent via royal
mail’s Tracked airmail. Both services will require a signature upon receipt of goods. We recommend your order is delivered to an address
where your parcel can be signed for during the day, for example a work address, or with a relatives.

Please note that we are mostly unable to deliver to PO boxes and therefore choosing this as a delivery destination may result in a delay in
receiving your goods. You can leave specific delivery instructions such as leave with a neighbour, but we are unable to guarantee these will
be followed. We do not recommend that your parcel is left outside or left in an unsecured outbuilding.

Order not arrived?

Please check the estimated delivery time and then add three working days in case of delays in transit. Once this delivery time has passed
you should contact your local Royal Mail depot giving your house number and postcode as cards are not always left. After you have
followed these steps and the Royal Mail have confirmed they do not have your order, you must contact us within 30 days in writing.
We reserve the right to send replacement orders 10 working days after you received your ‘Order dispatched’ email. This is to allow the
Royal Mail time to investigate your lost order.

If your order is returned to us because you did not pick it up from the delivery office after a failed delivery attempt, you will be required
to pay the delivery cost to re-send the item.

© 2016 Mosaic Wholesale. All Rights Reserved.