All products sold by Hobby Island Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy
with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Products should be in their original unit packaging and resalable condition. This is in addition to your statutory rights. In the unlikely event
that you receive an item from us which is defective or sent in error we will refund your postage costs in returning the item.
Star Ratings are there to help you make an informed decision before you buy from previous purchasers comments on our products and
service. Each ratings is from a genuine customer who has kindly taken the time to give their opinion, good or bad on our products and
Hobby Island Mosaics only supply the best quality Glass, ceramic, Porcelain and Resin Tiles. There are many companies offering cheap
materials manufactured in Chinese factories with inferior materials. Many of these products will not cut properly and can become a health
hazard due to chipping, sharp edges and eventually ruin all your hard work with poor results. These tiles will also have very poor longevity
and fading colours.
We aim to cater for a variety of ages and therefore leave it to the discretion of our customers to assess whether a child is old enough for
any particular item, and to ensure it is sensibly used. All our tiles are sourced from high quality materials, are tested by ourselves and
thoroughly checked for suitability.
Safe and Secure Shopping with hobby Island Mosaics
We are commited to ensuring that the personal information your provide us is secure. To ensure your personal details are kept safe, your
connection to www.hobby-island.co.uk has been encryped using 256-bit encryption technology. This means that nobody but us can
access the information you provide. To verify you are entering your information on a secure page please make sure that the URL in your
address bar starts with https://. Some browsers will also indicate a secure connection by turning the address bar green and displaying a
Thanks to their notoriously high security measures, we are confident that when paying on Hobby Island Mosaics your information is 100%
secure. Whether paying by card or using a paypal account, your payments are always secured by a trusted and reliable company.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer
protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the
PayPal site, our server checks that you’re using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically.
PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only
to authorised computers.